If your Prime Day purchase doesn’t meet your standards, here’s how to get a refund and return the item for free.
Macy Meyer is a North Carolina native who graduated from UNC-Chapel Hill with a BA in English and a second BA in Journalism. Macy is a Writer on the CNET How-To team, covering a variety of topics, including home security, fitness and nutrition, smart home tech and more. In each article, Macy helps readers get the most out of their home, tech and wellness. When Macy isn’t writing, she’s volunteering, traveling, walking her dog, Holden, or watching sports.
Expertise Macy covers a variety of topics for the CNET How-To team. Credentials
- Macy has been working for CNET for coming on 2 years. Prior to CNET, Macy received a North Carolina College Media Association award in sports writing.
Amazon’s extended July Prime Day event has come to an end. This year, instead of just two days of solid deals, the sale ran for four days. That’s an extra couple of days to fill your cart with anything you may’ve missed. However, if you weren’t satisfied when you received your Amazon Prime Day haul, here’s what you can do.
If you didn’t already know, Amazon has a few free options for you to return items you’re unhappy with, but if you choose to return with the UPS Store, just know a $1 surcharge has been introduced. Regardless of your method for returning items, here’s everything you need to know to dodge unnecessary fees and headaches after shopping Prime Day deals.
Read more: Your Free Pass to Prime Day Deals (No Membership Required)
Start your return the right way
Begin by visiting your Amazon Orders page and selecting the item you want to send back. Choose a reason for the return, then review your drop-off and pickup options. Amazon will show you eligible locations.
If your item qualifies for multiple return methods, keep an eye out for the ones marked “no-box, no-label” — those are your free-ticket returns.
Free Amazon return options near you
Kohl’s and Staples
Kohl’s and Staples locations across the US accept Amazon returns at no cost. Just choose one of these retailers as your drop-off spot when initiating your return. You’ll receive a QR code to show in-store and there’s no need to repackage the item.
Better yet? Some stores may reward you with in-store discount coupons just for stopping by.
Whole Foods Market
You can also drop off returns at select Whole Foods locations. As with Kohl’s, you’ll get a QR code to scan when you arrive. However, not all Whole Foods stores support Amazon returns and some may require you to box the item beforehand, so double check the return instructions during checkout.
Amazon Fresh, Amazon Go and Amazon Lockers
If you’re lucky enough to live near an Amazon-owned store, such as Amazon Fresh or Amazon Go, you might be able to drop your item there. Choose Amazon Store Dropoff and follow the provided instructions. For Amazon Hub Lockers, you’ll typically need to box your return first, but materials may be available on-site.
UPS return options: Free or fee?
Drop off at The UPS Store
UPS Store drop-off is often free unless a closer free location is available. In that case, Amazon may charge you a $1 convenience fee. You’ll still get a QR code and The UPS Store will handle packaging and labeling for you.
Schedule a UPS pickup
For maximum convenience, Amazon lets you request a UPS pickup from your doorstep. You’ll need to pack the item yourself, but UPS provides the label. While this can be a great option, a small fee may apply depending on the item and your location. Amazon will notify you during the return process.
Pro tip: Check each return option closely
As Prime Day deals roll in next week, it’s smart to know your return options in advance. Amazon makes it relatively easy to send back items, but fees and eligibility can vary based on where you live, how far you are from partner stores and what you’re returning.
By choosing the right return method, you can skip the hassle and the charges.
Stay tuned to CNET for the latest on Amazon Prime Day 2025, including expert advice on scoring the best tech, smart home gear and more. For even more bargains, take a look at our full roundup of the best Amazon deals under $100.
