Despite being owned by the same parent company, the user bases of Facebook and Instagram couldn’t feel more different. Regardless of which one you primarily use, you’ll soon be getting support from the same place, thanks to a new support hub for both social networks, Meta announced on Thursday.
Meta, notorious for burying useful settings and information under a mountain of submenus, is attempting to clean up with the new centralized hub. Meta says the new hub will make it easier to report account issues and find the answers you’re looking for faster, all of which is powered by Meta AI
The brand-new hub is now rolling out globally for both Facebook and Instagram on iOS and Android.
Also announced is a new AI support assistant, which is being first tested on Facebook and may be introduced to other Meta apps in the future. In case you figured out how to tone down the AI in Meta apps already, it’ll soon be back in your face. Still, if the new AI assistant works as it should, you won’t need to sift through several menus to get the support you’re looking for.
Don’t miss any of our unbiased tech content and lab-based reviews. Add CNET as a preferred Google source.
Recovering your account should be easier
Meta has updated its account recovery process for users who are locked out by accident or have had their account hacked. Meta says you’ll see the account recovery options “at the right times,” and that Meta will send alerts about risky activity via email and SMS.
Account recovery will be adaptable, with more explicit guidance and simpler verification, depending on the situation.
Meta says that its most recent account-strengthening measures have increased the relative success rate of hacked recovery accounts by more than 30% in the US and Canada so far this year.
Meta is making it easier to secure your Facebook and Instagram proactively with Security Checkups
MetaIn an effort to be more proactive about account security, users will see suggestions on how to better secure their accounts through security checkups.