Three UK is down for many today, with thousands of customers reporting issues with voice calls not working on the network.
The outage, which is also affecting related networks like Smarty and ID Mobile, started at around 7.45am BST, according to Downdetector.
The network hasn’t yet officially acknowledged the problem, but we’ve contacted it for a response and will update this page as soon as we hear back.
In the meantime, here’s everything we know about the latest Three UK outage…
The latest news
- The Three UK network is down for many today
- The issues started at around 7.45am BST, according to Downdetector
- The problems appear to mostly be affecting voice calls
Refresh
Voice calls are the main issue
The Downdetector reports show that ‘voice call’ is the most common issue this morning on Three UK – and that’s backed up by anecdotal comments on the likes of X.
Many customers say that they can’t make voice calls, with error messages stating that their phones “couldn’t connect” to the network. This is also the case on related networks like ID Mobile.
Some Three UK users say they can still use mobile data, but voice calls are down. The Downdetector reports are continuing to spike, so this seems that another UK-wide outage.
A pretty big spike for Three
Not a great start to the day for Three UK customers, or indeed those on related networks like Smarty and ID Mobile.
Downdetector is showing a big spike in reports from Three users, which is currently at over 5,000 reports. That isn’t quite as high as the network’s voice calling outage back in January, but it isn’t far off – so hopefully there’ll be a fix before it snowballs any further.
I’ve contacted Three for comment and will update this liveblog as soon as I hear back.