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ZDNET’s key takeaways
- StubHub has a new app for ChatGPT.
- The app lets you shop for tickets conversationally.
- You can shop for sporting events, concerts, shows, and more.
StubHub has launched an app for ChatGPT, and after giving it a quick test drive, I may never buy tickets the old way again.
The ticket marketplace announced a new “discovery experience” for ChatGPT, making it one of the first ticketing platforms to be among the chatbot’s app options.
As StubHub explained it, you’ll be able to search for tickets for concerts, sports, theater, and more in a conversational way instead of looking through set parameters. Instead of going to the individual page for a specific Cubs versus Red Sox game and browsing sections, for example, you might ask ChatGPT to “Help me find Cubs tickets for this weekend.”
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When you see your results, you can follow up with prompts like, “What’s the cheapest ticket for the series?” or “What’s the best view available for Saturday’s game?” and the results will adjust instantly. You’ll see pricing and availability in real time. ChatGPT will remember your preferences across the entire conversation. When you’ve found the right tickets, it sends you directly to StubHub to complete your purchase.
How well can ChatGPT shop for tickets?
I gave the app a quick test by asking for tickets for the upcoming Carolina Panthers versus Seattle Seahawks game. A basic query for tickets returned a wide range of results, something I could have easily found on my own. I was able to successfully add refinements like “Show me the cheapest tickets” or “I want better seats.”
But where this integration really impressed me was when I asked for very specific refinements like, “What seats will be in the sun the longest?”; “What seats have a view of the Uptown Charlotte skyline,” or “Show me seats right behind the Carolina Panthers bench.”
All of those are real factors I’ve considered when purchasing tickets, and each one requires a bit of research or insider knowledge. But ChatGPT successfully found tickets fitting each request every time.
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Shopping this way means you’re paying StubHub pricing, which might be more or less than face value depending on the event. But it provides an entirely new level of insight and makes the overall process a lot simpler.
To start using the new feature, you’ll first need to connect the StubHub app within ChatGPT. This app is available now on desktop and mobile for both the iOS and Android ChatGPT apps. Go to the ChatGPT apps page on desktop and search for StubHub, or go to your profile page in the app, tap apps, then look for StubHub.
Once your app is connected, mention StubHub in any conversation to shop.
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